• Provide essential details required for matching with a suitable tutor.
• Undergo background checks on tutors and ensure submission of educational certificates.
• Receive a selection of qualified tutor profiles for review after the filtering process.
• Choose a suitable tutor to begin the lessons.
• Confirm the start date for the first lesson upon finalizing the tutor.

You will only be required to pay the lesson fee; there are no additional charges such as GST, or hidden costs.

If you are unable to attend a lesson, no fees will be incurred, however do inform the tutors or us in advance to avoid any misunderstanding.

Yes! We provide one time paid trial lesson to ensure that the student is receptive to tutor’s teaching style before you decide to engage the tutor. This is to ensure long term commitment between students and tutors.

We hold the view that if a student is not learning or improving under a tutor, it is futile to continue the tuition service with the tutor. Should you wish to terminate the tuition, please provide us with a valid reason at least 2 weeks in advance, and we will assist you with the termination process

The duration of the matching process can vary, ranging from as quickly as a day to a week or longer.

This timeframe depends on factors such as the availability of suitable timeslots, rates, and other considerations like location.

We strive to provide timely updates throughout the process and apologize if we encounter difficulties in finding a suitable match for you.

Rest assured, we will do our best to ensure your needs are met

In the event that you are unable to attend the scheduled lesson, kindly notify the tutor or us with at least a 3-day notice.

You have the option to either reschedule the lesson or skip it for that week.

We highly recommend opting for a makeup lesson as it promotes consistency for the student, rather than skipping, which could potentially disrupt their learning progress.

We highly encourage you to provide at least a 2-week notice in advance of termination. This allows ample time for the tutor to find a replacement student and ensures that we have a minimum of 2 weeks to secure a new tutor for you, if necessary.
Please make an effort to avoid terminating the class one day before the scheduled lesson or on the day itself.
Doing so is unfair to the tutors, and some tutors may also require a termination fee in such cases.

Payment can be made either weekly or monthly, based on your preference. The mode of payment will be discussed upon confirmation with the tutor.

Please note that we do not encourage advance payments